Privacy Policy

Get Riders UK Ltd ("we", "us", "our") is the data controller for personal data you provide via this website. We are committed to protecting your personal information and processing it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Get Riders UK Ltd, Unit 1, Oakwood Park, Peacock Lane, Wokingham, RG40 3YZ. Contact: Newclaims@getridersuk.com · 0330 133 3578.

2. What data we collect

• Identity & contact data: name, phone number, email address.
• Incident data: details of the accident you submit via our claim form.
• Technical data: IP address, browser type and analytics data (only with your consent).

3. Lawful bases for processing

• Consent – when you submit the contact form or accept optional cookies.
• Contract – to manage your accident claim and provide our services.
• Legal obligation – to comply with FCA, HMRC and other UK regulators.
• Legitimate interests – to run, protect and improve our business.

4. Who we share data with

We share your data only with parties needed to handle your claim: insurers, approved repairers, recovery agents, replacement-vehicle providers, solicitors and regulators. We never sell your personal data.

5. How long we keep it

We keep claim records for up to 7 years to meet legal, regulatory and insurance retention requirements. Marketing data is kept only while consent is valid.

6. Your rights

Under UK GDPR you have the right to:

• Access a copy of your personal data.
• Request correction or erasure.
• Restrict or object to processing.
• Withdraw consent at any time.
• Data portability.
• Complain to the Information Commissioner's Office (ICO) at ico.org.uk.

7. Security

We use appropriate technical and organisational measures to protect your data against loss, misuse and unauthorised access.

8. Contact

To exercise any of your rights, email Newclaims@getridersuk.com.